Shipping options

Review the shipping methods and charges offered at checkout for your destination. Any delivery estimate provided is an estimate, not a guaranteed arrival date. If no method is available for your address, contact support before placing an order.

Order status and tracking

Check your order status with your order number and billing email, or sign in to Your Orders. Order status and carrier tracking are different: use a carrier tracking link when one has been provided for your shipment.

Changes to an order

Email support as soon as possible if you need to correct an address or request an order change. Include the order number and the correction needed. Changes may not be possible once processing or shipment has begun.

Return eligibility

Returns are accepted within 30 days of purchase. Items must be unopened and in original condition. Contact support with your order details for return instructions before sending an item back.

See the Refund & Returns Policy for the return process.

Damaged or incorrect orders

Contact support promptly with your order number and clear photographs of the item and packaging. Keep the packaging while the issue is reviewed. For damaged orders, a replacement or refund will depend on the circumstances.

Contact the team

Email ElevateLabsSupport@gmail.com. Include your order number and a brief explanation so your request can be reviewed with the relevant information.